HOW TO MAKE A COMPLAINT

At Finspire Finance Limited, appointed representatives of White Rose Finance Group Limited, we are committed to providing our customers with the highest standards of service. If you are unhappy with our service or have any concerns, please let us know. We value your feedback and aim to resolve all complaints quickly and fairly. 

 

How to Contact Us with a Complaint 

You can make a complaint in any of the following ways: 

Email: enquiries@finspirefinance.co.uk 

Phone: 0161 791 4601

Postal Address: 483 Green Lanes, London, England, N13 4BS

 

Our Complaints Process 

When you make a complaint, we will follow these steps: 

Acknowledgment: We will acknowledge receipt of your complaint within five business days. 

Investigation: Our team will investigate the details of your complaint and gather any relevant information to fully understand and address your concerns. 

Response: We aim to resolve complaints within eight weeks. If the matter requires more time, we will keep you updated on the progress. 

 

Involving Our Principal Firm 

As we are an appointed representative of White Rose Finance Group Limited, you may also contact them directly if you have any questions or feel that your complaint has not been addressed to your satisfaction. White Rose Finance Group Limited can provide additional support or assist in ensuring your concerns are resolved effectively. 

Principal Firm Contact Email: compliance@whiterosefinance.com 

Principal Firm Contact Phone: 0333 405 1954 

 

Escalating Your Complaint 

If you are not satisfied with our response, or if eight weeks have passed and your complaint has not been resolved, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organization that helps settle complaints between financial businesses and their customers. 

Contact Details for the Financial Ombudsman Service: 

Website: www.financial-ombudsman.org.uk 

Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123 

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

At Finspire Finance and White Rose Finance Group Limited, we are committed to handling all complaints fairly and efficiently. We will work together to ensure that your concerns are resolved promptly and to your satisfaction. 

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Copyright © 2020 Finspire Finance. All Rights Reserved.

Finspire Finance Ltd is an independent finance brokerage and not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent finance advisors and so are unable to provide you with independent finance advice. Finspire Finance Ltd may receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. We aim to provide our customers with the highest standards of service. If our service fails to meet your requirements, we will endeavour to find a resolution. 

Finspire Finance is a trading style of Finspire Finance Ltd (FRN: 931020) who are credit brokers and appointed representatives of White Rose Finance Group Ltd (FRN:630772) who are directly authorised and regulated by the Financial Conduct Authority. 

 

Please make borrowing decisions carefully, property or other assets offered as security may be at risk if you cannot keep up with repayments.

 

Click here to learn how to make a complaint.